PROYASH WELFARE ASSOCIATION

Donation Refund Policy

Effective Date: 16/05/2022

At Proyash Welfare Association, we are committed to transparency, accountability, and the responsible management of the donations we receive. This Donation Refund Policy outlines our guidelines and procedures for refunding donations. We understand that there may be instances where donors request a refund, and we are dedicated to handling such requests promptly and fairly.

1. Eligibility for Refund:

Donations made to Proyash Welfare Association are generally considered final and non-refundable. Refunds will be considered only in the following circumstances:
a. Duplicate Donations: If a donor has made multiple donations in error, we will refund the excess amount.
b. Other Errors: In cases of genuine errors made by the donor while making a donation (e.g., selecting the wrong amount), we will consider a refund on a case-by-case basis.

2. How to Request a Refund:

To request a refund, donors must contact us in writing within 30 days of the donation date. Donors can submit refund requests via email at [[email protected]] or by sending a written request to our office at [ 5/1/7 Haran Mazumder Road, Post Office - Garifa, District - 24 pgs North, Pin Code - 743166. Near - 4no Poll Bus Stop & Keshav Pathagar]. The refund request should include the following information:
a. Full Name of the Donor
b. Contact Information (Email Address, Phone Number, Postal Address)
c. Date of the Donation
d. Donation Amount
e. Reason for the Refund Request
3. Refund Process:
Once we receive a refund request, we will review it and verify the provided information. Refunds will be processed within 30 days of receiving a valid request. The refund will be issued using the same method of payment used for the original donation (e.g., credit card, bank transfer). In cases of duplicate donations, only the excess amount will be refunded.

4. Notification:

We will notify the donor of the refund approval or denial via email or postal mail, depending on the contact information provided. If a refund is approved, we will provide the donor with the expected timeline for receiving the refund.

5. Deduction of Processing Fees:

Proyash Welfare Association may deduct any applicable processing fees (e.g., credit card fees) from the refunded amount.

6. Changes to the Policy:

We reserve the right to update and revise this Donation Refund Policy as needed. Any changes will be posted on our website, and the effective date will be updated accordingly. Contact Information: If you have any questions or concerns about our Donation Refund Policy, please feel free to contact us at [Insert Contact Information]. Thank you for your support of Proyash Welfare Association, and for your understanding of our commitment to responsible donation management.

Sourasish Ghosh
Proyash Welfare Association
This Donation Refund Policy is effective as of [16/05/2022]